Support

  • What support
    includes

     

  • Priority Support
    Plans

     

  • Contact support

     

Standard support is included FREE with all monthly VoIP services. Priority Support Plans are also available with higher levels of support including phone system support, quick response times and Service Level Agreements (SLAs).

Standard Support (FREE)

  • Technical support with all monthly VoIP services
  • SIP trunk support
  • Hosted phone number support
  • Porting request support
  • VoIP account support
  • Response within 24 hours

Priority Support Plans

  • Includes all standard support with quicker response times
  • Technical support on any phone system installed by Northern VoIP
  • Remote phone system monitoring
  • Minor phone system reconfiguration requests
  • Ongoing phone system maintenance
  • Critical phone system updates
  • Backup configuration and monitoring
  • Service Level Agreement

Priority Support Plan Pricing

Phone System Support LevelNumber of usersPrice per month (ex VAT)
Bronze1 – 40£30
Silver41 – 75£50
Gold76 – 100£60
Platinum101 – 400£70
Platinum +401 – 1200£120

Contacting support

Email and telephone support is available to all customers. Priority is given to customers with a monthly Priority Support Plan in place.

All support requests can be raised by emailing our support team at:
Support can also be requested by calling us on:
01856 480 130 and selecting option 3

We recommend calling us in the event of any critical issue. Should we be unable to take your call at the time then please leave a voicemail and we will aim to respond within 24 hours or within your Priority Support SLA period. Support can also be reached online through the Northern VoIP web chat.

Northern VoIP Mailing List


  • I have read and agree to the Privacy Policy & Cookies Policy
  • I agree to my information being used for the purpose of responding to my enquiry.

Would you like to stay up to date on our latest products and news?

SIGN UP FOR OUR MAILING LIST

Northern VoIP enquiry form










  • I have read and agree to the Privacy Policy & Cookies Policy
  • I agree to my information being used for the purpose of responding to my enquiry.