Support

  • What support
    includes

  • Support plans

  • Contact support

We offer several levels of optional support plans based on the number of users on your on-premise or cloud hosted phone system.

Our support plans are per phone system so if your business has multiple phone systems at different locations then you will require the equivalent number of support plans. If you have a live phone system backing up to a warm spare phone system for Disaster Recovery (DR) purposes for example, then this would also require a support plan per phone system.

Should you prefer to support your own phone system, then we are happy to offer ad-hoc support charged at our standard hourly support rates. Please contact us for more details.

We highly recommend our monthly phone system support plans as they offer excellent value and provide you with priority support during our office hours (Monday to Friday, 9am to 5pm).

Support includes:

  • Remote monitoring of your system
  • Minor system reconfiguration tasks
  • Phone system maintenance
  • Applying critical phone system updates
  • Backup monitoring and administration

Our support plans

Phone System Support Level Number of users Price per month (ex VAT)
Bronze 1 - 40 £30
Silver 41 - 75 £50
Gold 76 - 100 £60
Platinum 101 - 400 £70
Platinum + 401 - 1200 £120

Note: Ongoing monthly support plans cover any phone system issues that may arise, applying of system updates, backup tasks, system monitoring, minor system reconfiguration (i.e. name updates, minor ring group changes, changes to time conditions, etc). Any requests for major phone system reconfigurations or set up of additional equipment will be quoted for separately or charged ad-hoc at our hourly standard support rate.

Contacting support

Email and telephone support is available to customers with a support plan in place or customers with ad-hoc support only. Priority will be given to customers with a support contract in place.
All support requests can be raised by emailing our support team at:
Support can also be requested by calling us on: 0333 880 5630 and selecting option 3
We recommend calling us in the event of any critical issue. Should we be unable to take your call at the time then please leave a voicemail and we will respond within your support SLA period.

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