Standard support is included FREE to contracted customers subscribed to any monthly VoIP service plan. Priority Support Plans are also available with higher levels of support including phone system support, quick response times and Service Level Agreements (SLAs).
| Phone System Support Level | Number of users | Price per month (ex VAT) |
|---|---|---|
| Bronze | 1 – 40 | £30 |
| Silver | 41 – 75 | £50 |
| Gold | 76 – 100 | £60 |
| Platinum | 101 – 400 | £70 |
| Platinum + | 401 – 1200 | £120 |
Email and telephone support is available to all contracted VoIP services customers. Priority is given to customers with a monthly Priority Support Plan in place.
We recommend calling us in the event of any critical issue. Should we be unable to take your call at the time then please leave a voicemail and we will aim to respond within 24 hours or within your Priority Support SLA period. Support can also be reached online through the Northern VoIP web chat.