Support
We offer several levels of optional support plans based on the number of users on your on-premise or cloud hosted phone system.
Our support plans are per phone system so if your business has multiple phone systems at different locations then you will require the equivalent number of support plans. If you have a live phone system backing up to a warm spare phone system for Disaster Recovery (DR) purposes for example, then this would also require a support plan per phone system.
Should you prefer to support your own phone system, then we are happy to offer ad-hoc support charged at our standard hourly support rates. Please contact us for more details.
We highly recommend our monthly phone system support plans as they offer excellent value and provide you with priority support during our office hours (Monday to Friday, 9am to 5pm).
Support includes:
- Remote monitoring of your system
- Minor system reconfiguration tasks
- Phone system maintenance
- Applying critical phone system updates
- Backup monitoring and administration
